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Suggestions and Critics

At Rahanet, we value your input! Share your thoughts, suggestions, and critiques on our service. Your feedback helps us enhance the quality of our offerings.

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Share your criticisms and objections with us through;


Fill out the complaint registration form


Contact the complaints hearing numbers


Visit the company in-person and the person in charge

User Panel

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Suggestions and Critics Form

Only complaints that are completed with reliable information will be considered.

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Frequently asked questions

Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.

What package can we activate after the end of our internet package?
By calling Rahanet's customer service department, it is only possible to activate the previous (current) package. To change your internet package, you must visit Rahanet's office. For more information, you can contact Rahanet's sales department. Contact number: (0790 72 3100)
How to find out about the consumed volume of your internet package?
Open the Rahanet website (www.rahanet.af) and enter the (Menu) section, go to the (Tools) section and select the (Client Area) option, then click on your province and by default your account page will open, details You can read various details of your account such as daily usage graph, monthly usage, package expiration date and more information.
What should we do in case of financial problems?
When there are financial problems in your account, please contact the finance department to solve the problems. Contact number (0790 962 962)
What is the reason for disconnection of WIFI?
Disconnecting and reconnecting the Wi-Fi signal on your mobile can be related to the hardware problem of the Wi-Fi device or a disturbance in the used Wi-Fi frequencies in the same area.
Why is downloading from some websites Slower?
Some websites have restrictions and download from those websites is low. This issue is not related to your internet speed.
What should we do if the customers' internet time is over and the official hours are over?
Call the customer service number to renew your internet. The next day, proceed to pay your internet money at the earliest.